Similar to the Airbnb tales recently on HN we forgive them these bad experiences. Where in the past we would never use the companies again if we had bad experie

Similar to the Airbnb tales recently on HN we forgive them these bad experiences. Where in the past we would never use the companies again if we had bad experiences now we just discount them "oh, but it's worth it and its so useful now regardless of the minor pain", "most of the time it Just Works", "you had a bad experience with an individual but the service as a whole is great" I think it's partly because of the ease of use - usability, partly because of brand investment and loyaly, but with Uber and Airbnb, there are no direct competitors that have the same user experience. That people are willing to put up with hosts cancelling their uber stays or swapping them for something dodgy and that people are willing to put up with bad Uber experiences speaks volumes. I also think it might be because when things go wrong, we users will blame the driver not the company, we will blame the airbnb host, not the company.