I think they get penalized if they cancel, so they try to get passengers to cancel of they can help it. Not sure what their penalities are, though. I've had t

I think they get penalized if they cancel, so they try to get passengers to cancel of they can help it. Not sure what their penalities are, though. I've had to be aggressive with drivers sometimes to get them to cancel to avoid charging me. This is particularly common around airport trips for me. Not sure why.