3 ms·
Is there any evidence that the issue at hand is anything more than just customer service though? I don’t see any mention of actual CA issues (ie following prope
by stephenr 7y ago
Is there any evidence that the issue at hand is anything more than just customer service though? I don’t see any mention of actual CA issues (ie following proper issuance policies, etc)
And to be fair, when it comes to shit customer service Google would look at Symantec, laugh and say “hold my beer”.
- tialaramex 7y agoNo, sorry it was unclear, my point was that unlike normal we actually have independent evidence that this was NOT about DigiCert becoming Symantec, because that was a requirement for these stakeholders. So at most this is just "Popular product's customer services made worse due to expansion" a familiar story which rarely signifies much. And to be honest the parent article's main thrust comes across as "Wah, I had to pay full price" which like, I'm not even getting out my record-breaking world's tiniest violin for that, who cares?
- stephenr 7y agoRight that makes more sense now! Agreed.