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As former frontline support for a small B2B ISV, I know exactly that type. What's your response to these types of questions? You probably have the luxury to j
by T-hawk 16y ago
As former frontline support for a small B2B ISV, I know exactly that type. What's your response to these types of questions? You probably have the luxury to just ignore them? I was always directed to call and make the sale if possible, since the price of that B2B software was about equal to my daily salary.
- patio11 16y agoFor BCC? "Thanks for the email Cindy. I'm afraid that, as I live in Japan, I'm not in a position to offer phone support to customers of Bingo Card Creator. You can find instructions for installing it at ... or I would be happy to answer questions via email. Regards, ..." For AR, I do try to call customers/prospects, if for no other reason than to get feedback on what their needs are. As it matures, I will probably still make it a point to call at least some prospects -- the expected LTV on landing some white label accounts is "quite high indeed", and depending on my observed conversion rates for e.g. $80/mo or $200/mo accounts, it might be worth my while to screw up my sleeping schedule a little bit. (If I'm late to work the next morning, it is rather unlikely my boss will fire me.)