Sure, they can spin up and shut down any service they want any time and that's their right. But the price they pay is that many no longer trust their services

Sure, they can spin up and shut down any service they want any time and that's their right. But the price they pay is that many no longer trust their services to be around long term and make purchasing/adoption decisions accordingly. This feeds back into what are likely less impressive uptake numbers. At some point, their lack of commitment to their own products/services becomes a self-fulfilling prophecy.