> The iPhone is a PDA is a toaster. Splitting the software from the hardware is like splitting the coils from the chrome. The consumer just wants perfectly cons

> The iPhone is a PDA is a toaster. Splitting the software from the hardware is like splitting the coils from the chrome. The consumer just wants perfectly consistently browned toast, while not dying from electrical shock or setting her house on fire. She’s not really buying a toaster, she’s buying no-hassle toast. > If you allow that’s what an iPhone is, rather than a general personal computing device, Apple’s stance makes more sense. But the iPhone is _not_ a toaster. To characterize the consumer wants around an iPhone and its variable uses as akin to the near uniform customer expectation to have a toaster that doesn't burn their house down while doing its job is hard for me to accept. If a customer is really seeking "no hassle toast" when buying a toaster, what is the customer buying in an iPhone? No-hassle phone? If so, are we construing "giving the consumer the option of installing software on their own device" as a hassle? With something like a phone, I believe users have come to expect the ability to install software of their choosing on the device, which is very different from expectations of software installation for something like a toaster.