Having to find an external vendor is definitely warped thinking. Saying "You can't depend on open-source software in production unless you have budgeted for int

Having to find an external vendor is definitely warped thinking. Saying "You can't depend on open-source software in production unless you have budgeted for internal support for that software or there's an external vendor" seems entirely fair to me, though. If you find a critical bug, having a $10B company with ten thousand employees sit around waiting for some hobbyist (possibly not available until the weekend because they have a day job with a competing $10B company) to investigate some issue on GitHub is a bit unreasonable both for the company and for the hobbyist. For lots of software, you can either trust that it's well-supported upstream and such bugs are likely to be rare, or you can say that your internal use is something you can work around (e.g., if you want to use an open-source IDE, knock yourself out, if it breaks you can find another text editor). But you should explicitly consider that. Also, the only reason open-source software works as well as it does is that someone else is investing in making it work. Oftentimes that's Red Hat and Oracle. If you're a $10B company and you're expecting open source to magically work with no investment, besides being a jerk, you're also the reason people keep saying "how do we solve the open source sustainability problem" - it's your own fault that support resources for your critical software don't exist.