This is one area where they could learn something from Microsoft. Microsoft use UserVoice for product feedback. Outdated list of UserVoice product sites: https

This is one area where they could learn something from Microsoft. Microsoft use UserVoice for product feedback. Outdated list of UserVoice product sites: https://blogs.technet.microsoft.com/o365guy/2018/01/02/submit-product-feedback-or-feature-requests-to-microsofts-virtual-suggestion-boxes/ https://blogs.technet.microsoft.com/o365guy/2018/01/02/submi... UserVoice allows voting on what issues impact people most and allows the company to provide feedback to those issues/ideas. This isn't to say that a company must do all upvoted ideas, Microsoft certainly don't, but it is a useful outlet for both parties. Microsoft aren't the only major company using UserVoice: https://www.uservoice.com/customers/ https://www.uservoice.com/customers/ and there are competing services offering similar benefits. The concept is maybe more important than that specific product. Apple seems to lack basic communications channels in both directions. This is a problem regardless of company policy.