I complain via my company's slack so they know the observation is from a paying customer Don't get me wrong, the "you'll get an answer" is almost always the sa

I complain via my company's slack so they know the observation is from a paying customer Don't get me wrong, the "you'll get an answer" is almost always the same "thank you for your input" but at least it creates a Zendesk ticket from a paying customer, in contrast to whining on HN or Twitter, where I am about dead certain no corporate OKR is influenced