"extremely hostile" sounds hyperbolic. Unless you were somehow attacked, threatened, sent a C&D, or had an account disabled, they simply steamrolled over your o

"extremely hostile" sounds hyperbolic. Unless you were somehow attacked, threatened, sent a C&D, or had an account disabled, they simply steamrolled over your opinions. And they are far from the first consumer-facing company to deal with user backlash when a new feature came out. Facebook notoriously got an onslaught of negative opinions and sometimes press when a feature in the UI changed. The UI never caused any significant migration away from Facebook, only the privacy/surveillance concerns, vitriol, and the "embarrassed by my parents" un-cooling of the platform caused users to leave. From what I read here and elsewhere about feedback from customer service, I suspect there is a push from management down to product to hit certain targets (I don't have visibility into Slack's internal metrics, but this is exactly how it presented in my previous company).