3 ms·

IMHO they missed the fact that power users would have preferred the old behavior and didn't provide the opportunity to switch between the two behaviors

ck425 7y ago
This. Power users (normally engineers) drove Slack usage at my last company. I'm now in an org that uses Teams and all the engineers want to use Slack. Likely won't happen but it's important to note that this feature isn't just annoying a small segment of users, it's annoying the small segment that are most vocal about adopting Slack. And who due to economic power arguably have more influence.
- mattacular 7y ago
  The problem with that is Slack no longer needs a small segment of vocal users. They used to, but now they're a huge established company with plenty of service contracts across tons of industries.
  - rmsaksida 7y ago
    That's true, but it can change. Just as tech users were vocal about getting people in, they can be vocal about getting people out.
    - caoilte 7y ago
      The exact same thing (WYSIWYG editor) happened with JIRA over ten years ago. And here we are...
    - catalogia 7y ago
      I'm not sure how Oracle really squares with that theory. From what I've seen, courting executives can work pretty well for companies widely hated by users.
    - mattacular 7y ago
      They can be vocal about getting people out all the want, won't make them effective at it, especially if most people don't understand why power text editor users hate WYSIWYGs. Once contracts are inked and the whole company gets hooked on something like Slack good luck getting it back out.
      - moe 7y ago
        Oh, it can happen very quickly. Do you remember Skype? Everyone used to be on Skype. Who uses Skype anymore today?
- liveoneggs 7y ago
  "engineers" drove your company to spend money on a chat tool from a company that had leaked private chats, gave no real control over the interface, and used a closed protocol? Now those same people are complaining about it?
huffmsa 7y ago
It's not just that the eng/dev/power users (me) prefer the old behavior, it's that we're the only ones I see who use it. I get little pangs of dread a split second before I realize I'm about to have to spend 10-30 seconds figuring out new formatting since it shipped. And as a response, I'm less reluctant to use it, meaning my messages are less detailed, meaning longer conversation, less precision. It's a "convenience" for non-power users, on a feature only used by powerusers

ck425 7y ago

This. Power users (normally engineers) drove Slack usage at my last company. I'm now in an org that uses Teams and all the engineers want to use Slack. Likely won't happen but it's important to note that this feature isn't just annoying a small segment of users, it's annoying the small segment that are most vocal about adopting Slack. And who due to economic power arguably have more influence.

mattacular 7y ago
The problem with that is Slack no longer needs a small segment of vocal users. They used to, but now they're a huge established company with plenty of service contracts across tons of industries.
- rmsaksida 7y ago
  That's true, but it can change. Just as tech users were vocal about getting people in, they can be vocal about getting people out.
  - caoilte 7y ago
    The exact same thing (WYSIWYG editor) happened with JIRA over ten years ago. And here we are...
  - catalogia 7y ago
    I'm not sure how Oracle really squares with that theory. From what I've seen, courting executives can work pretty well for companies widely hated by users.
  - mattacular 7y ago
    They can be vocal about getting people out all the want, won't make them effective at it, especially if most people don't understand why power text editor users hate WYSIWYGs. Once contracts are inked and the whole company gets hooked on something like Slack good luck getting it back out.
    - moe 7y ago
      Oh, it can happen very quickly. Do you remember Skype? Everyone used to be on Skype. Who uses Skype anymore today?
liveoneggs 7y ago
"engineers" drove your company to spend money on a chat tool from a company that had leaked private chats, gave no real control over the interface, and used a closed protocol? Now those same people are complaining about it?

huffmsa 7y ago

It's not just that the eng/dev/power users (me) prefer the old behavior, it's that we're the only ones I see who use it. I get little pangs of dread a split second before I realize I'm about to have to spend 10-30 seconds figuring out new formatting since it shipped. And as a response, I'm less reluctant to use it, meaning my messages are less detailed, meaning longer conversation, less precision. It's a "convenience" for non-power users, on a feature only used by powerusers