The type of messages that can be sent over WhatsApp via Twilio are so restricted and expensive that it was not worth integrating when we looked at this at my wo

The type of messages that can be sent over WhatsApp via Twilio are so restricted and expensive that it was not worth integrating when we looked at this at my work. Even with Verizon's proposed A2P charge per SMS, it is half the cost to use SMS for conversing with customers compared to WhatsApp. Said surcharge has been postponed repeatedly, meaning SMS is an order of magnitude cheaper to use than WhatsApp