> There is almost a meme of online platform service providers not understanding their users and their workflows, and rolling out new revisions that hamper or ou

> There is almost a meme of online platform service providers not understanding their users and their workflows, and rolling out new revisions that hamper or outright remove functionality that those users rely on. True, but there's also a meme of people screaming bloody murder over a redesign for a day, and then being fine with it, e.g. [0]. Some complaints are worth investigating and some are just who-moved-my-cheese griping that can and should be ignored. It can be tricky to tell which is which though. [0]: https://theoatmeal.com/pl/state_web_winter/facebook_layout https://theoatmeal.com/pl/state_web_winter/facebook_layout