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Made me chuckle. Your "just let them talk for 5 minutes", is another person's "wait until they're receptive to feedback." :) I've never met a frustrated or ang
by procombo 7y ago
Made me chuckle. Your "just let them talk for 5 minutes", is another person's "wait until they're receptive to feedback." :)
I've never met a frustrated or angry person who is receptive to actual feedback. I'm the same way. Validate my emotional concern first, then move on to the next step.
Most of the time all I need to do is vocalize my problem... and that works best when I "have the floor."
If you don't mind me suggesting, that is really what was happening.
- AnimalMuppet 7y agoIt might well be that that's what was happening - validating her emotional concern. But, you know, I'm an engineer. "Validate her emotional concern" isn't really in my toolbox. "Listen for five minutes" is something I can figure out how to do.
- akdas 7y ago> Your "just let them talk for 5 minutes", is another person's "wait until they're receptive to feedback." The way I'd put it is "just let them talk for 5 minutes" is another person's "actually listen to them before offering feedback". I'm constantly surprised by how many people offer advice without even hearing what the problem actually is.
- AnimalMuppet 7y agoBeen guilty of that...