> If you’re unsure, ask first. Good advice. Sometimes people clarify situations by talking about them, and simple active listening can provide what's needed.

> If you’re unsure, ask first. Good advice. Sometimes people clarify situations by talking about them, and simple active listening can provide what's needed. If sympathy is what they want, and you start offering solutions, they will be tempted to argue back about why the solutions won't work, and then (as the saying goes) you have two problems.