You're totally mischaracterizing the relationship between Apple and the community. The Apple app store isn't free. I've paid thousands of dollars to Apple for

You're totally mischaracterizing the relationship between Apple and the community. The Apple app store isn't free. I've paid thousands of dollars to Apple for Apple products. They brand themselves as a premium outlet. It's not just some free web service or ad driven where you can leave and go to some other community with no cost. They're being paid, a lot of money. Being able to talk to a human being is not a big ask; it's perfectly reasonable and they can afford it. The Apple store has tons of retail employees who are willing to spend half an hour addressing the concerns of any customer (and retail customers can be the worst), they should be able to do the same for the app store as well.