> This is impossible at scale and a waste of a companies' time. It's not "impossible." It might be difficult, but good customer service always is. I'm not sure

> This is impossible at scale and a waste of a companies' time. It's not "impossible." It might be difficult, but good customer service always is. I'm not sure why I should take Apple's side just because providing decent service for a fabulously profitable global corporation can be tricky.