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Remote file viewer is a good idea. The hard part is convincing users to a workflow where they can't save their files, only view or print them. There are tons of
by ComodoHacker 7y ago
Remote file viewer is a good idea. The hard part is convincing users to a workflow where they can't save their files, only view or print them. There are tons of software with tons of proprietary file formats. One day you'll have to give up and allow downloading.
But I see a certain segment of small business users who have everything cloud-based, where this might take off.
- slowenough 7y agoI agree that downloads are important, so I'm committed to integrating with org's existing file/firewall policies and secure web gateways. I'm interested in what you said. Would it be a terrible idea for you to tell me some more about this certain segment of small business users?
- ComodoHacker 7y agoI've seen a couple of them during my consulting gigs. They don't want to own any infrastructure and don't want to keep IT staff to maintain it. They indeed use G Suite, Office 365 and cloud varieties of line-of-business apps: order processing, inventory, accounting etc. If an app doesn't have a suitable cloud alternative, it's moved to VPS and accessed via RemoteApp (at this point you apparently get some IT guy). They keep client PCs as "thin" (read "cheap") as possible. They don't have a "SWG" or "file/firewall policies" or anyone who can implement and enforce it. It's just stock desktop AV software perhaps with some initial tuning. And this resource-hungry beast is there only to scan incoming files for the ransomware-of-the-day, either downloaded from the Internet or copied from USB thumb drives. If they could deny users from downloading anything, disable thumb drives and drop AV entirely, they'd be much happier, especially that poor IT guy.
- slowenough 7y agoWow, this was really useful. Thanks for that! :)