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Another great open source helpdesk in this space is Zammad https://github.com/zammad/zammad https://github.com/zammad/zammad
by keybits 7y ago
Another great open source helpdesk in this space is Zammad https://github.com/zammad/zammad https://github.com/zammad/zammad
- ahofmann 7y agoWe have been using Zammad for over a year and are extremely satisfied! The developers have programmed OTRS and know what they are doing. The only thing we missed was a tool that asks the user if he was satisfied after a completed support ticket. Thanks to Zammad's API, we were able to easily program this ourselves.