> SaaS is more closed than closed Nice turn of phrase. I'd add only that services not only can be more closed than software, it's normal and in some sense acc

> SaaS is more closed than closed Nice turn of phrase. I'd add only that services not only can be more closed than software, it's normal and in some sense acceptable that they are. Whether it's freedom rhetoric or business advice, there's a strange disconnect between received wisdom for software and received wisdom for services.