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I started working in RPA (robotic process automation) and what our team is working on will end up putting a lot of people out of work. In 3-5 years, I would exp

I started working in RPA (robotic process automation) and what our team is working on will end up putting a lot of people out of work. In 3-5 years, I would expect most data entry jobs to be eliminated by the scripts our team is writing. The scary part? I work in the health care industry. This means a lot of the heavy forms processing that goes on will soon be completely automated by robots and without any human interaction or decision making. The future is cold and calculating; without any empathy or consideration for the patient - only the bottom line for the provider is what matters. Nearly every day I get the statistics of how many jobs our team's bots are replacing. In one instance, we had several bots that effectively replaced over 1,000 FTE's and saved the company close to $3 million. We have over 600 bots right now running which is in the top 1% of all companies in the country and they're looking to expand that number even more. Nearly every day I feel the moral weight of what I'm doing and it gives me pause.

ci5er 7y ago
You are talking about form-filling? Like UIPath?
- at-fates-hands 7y ago
  Some form-filling, but a lot more data pushing right now. Taking data from legacy systems and putting them into our own db's and cloud storage solutions
hanniabu 7y ago
> bots that effectively replaced over 1,000 FTE's and saved the company close to $3 million This doesn't add up. You're saying each full time employee earns on average $1k/year?
- kosmos1337 7y ago
  Maybe the first year's savings were offset by the high cost of developing the automation?
- at-fates-hands 7y ago
  $3 million after overhead, development time and maintenance has been subtracted.
deedubaya 7y ago
Healthcare changing anything drastically in 3-5 years would be an achievement.
abrichr 7y ago
I'd love to learn more. Which company do you work for? What RPA software are you using? What tasks are being automated? Thanks!
- at-fates-hands 7y ago
  > Which company do you work for? United Health Group > What RPA software are you using? Combination of Pega, UIPath and one other 3rd party vendor > What tasks are being automated? Right now anything that can be. UHG has acquired a lot of companies over the last 8-10 years so integrating a lot of legacy technology has been a major pain point. UHG feels like they need to be more nimble and feel like they're going to start losing market share because of this lack of being able to leverage more recent technology. Because of this, a lot of the work has been integrating these companies technology, automating a lot of data entry, filling in forms, reading documents and storing them in databases, etc. We basically have a standing offer to any business unit if they can find a way to streamline their process, we'll do it.

ci5er 7y ago

You are talking about form-filling? Like UIPath?

at-fates-hands 7y ago
Some form-filling, but a lot more data pushing right now. Taking data from legacy systems and putting them into our own db's and cloud storage solutions

hanniabu 7y ago

> bots that effectively replaced over 1,000 FTE's and saved the company close to $3 million This doesn't add up. You're saying each full time employee earns on average $1k/year?

kosmos1337 7y ago
Maybe the first year's savings were offset by the high cost of developing the automation?
at-fates-hands 7y ago
$3 million after overhead, development time and maintenance has been subtracted.

deedubaya 7y ago

Healthcare changing anything drastically in 3-5 years would be an achievement.

abrichr 7y ago

I'd love to learn more. Which company do you work for? What RPA software are you using? What tasks are being automated? Thanks!

at-fates-hands 7y ago
> Which company do you work for? United Health Group > What RPA software are you using? Combination of Pega, UIPath and one other 3rd party vendor > What tasks are being automated? Right now anything that can be. UHG has acquired a lot of companies over the last 8-10 years so integrating a lot of legacy technology has been a major pain point. UHG feels like they need to be more nimble and feel like they're going to start losing market share because of this lack of being able to leverage more recent technology. Because of this, a lot of the work has been integrating these companies technology, automating a lot of data entry, filling in forms, reading documents and storing them in databases, etc. We basically have a standing offer to any business unit if they can find a way to streamline their process, we'll do it.