I suppose this is a fair point, it's pretty bad often times. But at least they don't turn you away off the bat. FWIW I just contacted Google support with help

I suppose this is a fair point, it's pretty bad often times. But at least they don't turn you away off the bat. FWIW I just contacted Google support with help with an issue with their Play Movies on a smart TV. Turns out what I needed to do was in the Smart TV general settings, not even the app per se, and they still helped me with that. The phone support person wasn't able to help but the chat support was.