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Amazon's active "solution" is customer service to address these problems. "Oh jeez, you ordered a GoPro and got a "YiGorProHD" knockoff. Here, we'll credit you

Amazon's active "solution" is customer service to address these problems. "Oh jeez, you ordered a GoPro and got a "YiGorProHD" knockoff. Here, we'll credit your Amazon account with a gift card or try to resend you the item again. Thanks so much for your patience, I'm so sorry for the error." Amazon doesn't give a shit about everything being sold on the marketplace. They aren't going to track down who put the rotten egg in the basket. It's cheaper and more effective to just give the customers what they want so they shut up and go away happy to continue buying stuff. Plus, in the returns/refunds area, it's the sellers who pay for those costs, so Amazon has nothing to lose by just being a marketplace and customer service sounding board. It's a win-win for Amazon.

JohnFen 7y ago
So I hear, but my experience with Amazon on this front has not been so positive. I pretty much count them as not having a return policy at all anymore. If I get broken garbage from them, I just eat the loss and get more suspicious of Amazon. It beats having the hassle of talking to Amazon in order to end up just eating the loss anyway. This is in contrast to eBay, which has always done right by me when I've had a problem with something I've purchased.
- OJFord 7y ago
  That's the polar opposite of my experience, and really weird to read, I order from Amazon so much in large part because returns (when I need them) are so easy.
  - JohnFen 7y ago
    I don't understand it either, particularly because I've been a customer for over a decade and have spent a ton of money with them over that time... and I've only had problems with orders four or five times. But each time, they treated me very poorly and I was never able to actually resolve the issue.
the-pigeon 7y ago
Which is why regulators need to step in.
privateSFacct 7y ago
What's interesting is they often don't even have you return the item. While not cost effective, I think having you return item, verify it's a knock off, then take some action would be better long run. Apple products had TONS of fake chargers on Amazon for a while.

JohnFen 7y ago

So I hear, but my experience with Amazon on this front has not been so positive. I pretty much count them as not having a return policy at all anymore. If I get broken garbage from them, I just eat the loss and get more suspicious of Amazon. It beats having the hassle of talking to Amazon in order to end up just eating the loss anyway. This is in contrast to eBay, which has always done right by me when I've had a problem with something I've purchased.

OJFord 7y ago
That's the polar opposite of my experience, and really weird to read, I order from Amazon so much in large part because returns (when I need them) are so easy.
- JohnFen 7y ago
  I don't understand it either, particularly because I've been a customer for over a decade and have spent a ton of money with them over that time... and I've only had problems with orders four or five times. But each time, they treated me very poorly and I was never able to actually resolve the issue.

the-pigeon 7y ago

Which is why regulators need to step in.

privateSFacct 7y ago

What's interesting is they often don't even have you return the item. While not cost effective, I think having you return item, verify it's a knock off, then take some action would be better long run. Apple products had TONS of fake chargers on Amazon for a while.