between 100 and 1,000 users that experience the same issue but didn't bother to complain or call Which is often because users have no (established, straightfor

between 100 and 1,000 users that experience the same issue but didn't bother to complain or call Which is often because users have no (established, straightforward) process for reporting, or recognizing, a defect. I found an ugly 2FA bug in a major ride-sharing app's onboarding and was shocked to find that they have no informal mechanism for reporting any defect. (I thought it important enough that I went through the hassle of reporting it through HackerOne, not seeking compensation but simply attention to the problem. It was closed within minutes without a glance or meaningful comment.[0] I'm not shocked anymore, as this seems to be increasingly common. Another growing trend is meaningless and even juvenile error messages. "Oops!" (with no context that could aid diagnosis). "Something went wrong." (ditto, and I see this out of the leading ticket site 300 times a year). Etc. [0] it's possible that it was closed because that particular onboarding was later obsoleted, but still, that's just a bad look.