The policy was listed on their website and confirmed by a customer service representative. Just because they saw the error of their ways after being contacted b

The policy was listed on their website and confirmed by a customer service representative. Just because they saw the error of their ways after being contacted by the press doesn't mean they didn't actually have the woeful password policy in the first place. There's no evidence anywhere that "someone at the bank made an error", in fact it says right there in the same quote that you quoted that the bank "decided not to suggest anymore to our clients to do so". Your other claim is also false! Just because it costs something for the bank to physically mail a new password doesn't mean that they weren't in fact charging their users a fee to change their passwords--they were! Just because you feel that the fee was justified doesn't mean that they weren't charging a fee. To conclude, everything described in the article was completely true, and everything you claim is completely false.