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I would not have published this article. Someone at the bank made an error, and > After we reached out to FinecoBank for comment, a spokesperson said that “we
by rgovostes 7y ago
I would not have published this article. Someone at the bank made an error, and
> After we reached out to FinecoBank for comment, a spokesperson said that “we understand the criticism and we decided not to suggest anymore to our clients to do so.”
Ok. What's the story?
The article also complains that, "to make matters (MUCH) worse," the bank charges to physically mail a new password. Well, sending a letter costs something, and takes someone's time, and attaching a fee to it incentivizes people to use the online password reset, which as the article states, is free.
One of the claims of the article subheading was always false, and the other is no longer true.
> A European bank makes customers pay to change their passwords, and suggests they Google their password to check if it is secure.
- zepto 7y agoThis is normal journalism. Are you surprised?
- iron0013 7y agoThe policy was listed on their website and confirmed by a customer service representative. Just because they saw the error of their ways after being contacted by the press doesn't mean they didn't actually have the woeful password policy in the first place. There's no evidence anywhere that "someone at the bank made an error", in fact it says right there in the same quote that you quoted that the bank "decided not to suggest anymore to our clients to do so". Your other claim is also false! Just because it costs something for the bank to physically mail a new password doesn't mean that they weren't in fact charging their users a fee to change their passwords--they were! Just because you feel that the fee was justified doesn't mean that they weren't charging a fee. To conclude, everything described in the article was completely true, and everything you claim is completely false.