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The measurement of customer service experience is not when someone can follow "if (X) then (Y)" with a customer on a phone. Rather it is when the CS person need
by notyourday 7y ago
The measurement of customer service experience is not when someone can follow "if (X) then (Y)" with a customer on a phone. Rather it is when the CS person needs to resolve something that does not have "if (X) then (Y)" step in the manual.