If you typically have a help line, possibly also a physical bank to go to, and if not, you'd reach out to the OCC (https://www.occ.treas.gov/about/index-about.h

If you typically have a help line, possibly also a physical bank to go to, and if not, you'd reach out to the OCC (https://www.occ.treas.gov/about/index-about.html https://www.occ.treas.gov/about/index-about.html) and your problem will get solved real fast