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I'm interested in why Google is partnering with Citi, assuming the rumors are true. Citi is notorious for having some of the worst tech amongst the churning com
by kevindong 7y ago
I'm interested in why Google is partnering with Citi, assuming the rumors are true. Citi is notorious for having some of the worst tech amongst the churning community (churning is when you sign up for credit cards/bank accounts solely for the signup bonus which are ludicrously valuable in comparison to the ongoing rewards/perks of having the account; after the bonus is obtained you close the account and reopen it later once you are once again eligible for the signup bonus).
I originally thought the adage was a joke, but it really isn't. I signed up for a Citi checking account (purely for the signup bonus) and they have two interfaces for transferring money to other banks. One looks new but outright doesn't work. The other looks old, but does work. 90% of the links on the Citi account dashboard point to the new/non-functional interface. The other 10% point to the old/functional interface. All of the confirmation emails received for transferring money were clearly generated by a very, very old system (plain text HTML with spaces/asterisks used to space out content).
I also literally could not find the routing number for my checking account on their website. I had to use the live chat to ask for it.
A non paywalled (but different) article: https://www.theguardian.com/technology/2019/nov/13/google-checking-accounts-cache-citigroup-bank https://www.theguardian.com/technology/2019/nov/13/google-ch...
- jpalomaki 7y agoOn the other hand, maybe this is exactly why they are interested in partnering with Google. If the bank agrees that they are loosing on the technology side, it would definitely make sense (at least on the boardroom PowerPoint) to partner with one of the leading tech companies.