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"One very important point that William fails to mention about his email to us - he spent the time to track down every Tumblr employees email and sent it to the

"One very important point that William fails to mention about his email to us - he spent the time to track down every Tumblr employees email and sent it to the entire team. It was way over-the-top, and yes, discouraging to the team." Assuming that is true, your comment deserves more attention. It changes the situation significantly.

JohnMaloney 16y ago
Yes it does - and William can confirm this was the case
- JamieEi 16y ago
  Meh, it means that the guy sending the email is a bit loony. It doesn't excuse responding in kind. Karp and Tumblr are a big deal. They should set a higher standard for themselves.
  - Wolf_Larsen 16y ago
    Its not about standards. If this guy was at your doorstep whining like that, what would you do? I would get irritated and lash out also. Its about implementing strategy for that. "And this right here folks is why a startup is so extraordinarily stressful, why PR agencies exist, and why a squeaky wheel gets the grease." - Ramanujan http://news.ycombinator.com/item?id=2151989 http://news.ycombinator.com/item?id=2151989
  - rhizome 16y ago
    I see, so the user is merely "loony," for mass-emailing the entire Tumblr headcount with his screed, but Karp is a mean and incompetent boob who should be replaced and [your favorite punishment here] for responding naturally to that situation? Karp's sentiment wasn't directed at all users, he was telling a loony to not be so loony, but loony man can't recognize the social cues involved and so generalizes Karp's response to the entire universe of Tumblr users. Loony.
catshirt 16y ago
Surely. After having read this response I pivoted (had to) my reaction. The original post clearly intends to have the reader believe "go away" is a poor off-the-cuff defense to "your site is down". Which especially given the down time is a bad defense. That said, at this point I'm much more likely to believe "go away" is a valid defense to harassment.
- catshirt 16y ago
  (had to make a pivot joke, that is)
- wtildesley 16y ago
  Please explain how emailing (some) of tumblr's staff to express my disappointment with the level of service can be classed as harassment?
  - davidu 16y ago
    Go build something instead of complaining. Seriously.
  - space-monkey 16y ago
    It's not legally harassment, but it's definitely not calm, rational, productive communication either.
wtildesley 16y ago
His comment is not true. As I've already stated I emailed only those who I thought would respond to my concerns. I never expected to receive an email from David directly.
- aditya 16y ago
  And who exactly did you send the email to?
- starpilot 16y ago
  You bypassed their provided means for customer service and sent a presumptuous email. Sorry, that entitles you to nothing, even if you are a paying customer (unless direct developer support was part of anything you purchased). Don't crash the party expecting to be welcomed with open arms, or even gently escorted out. Karp could have used more tact, but as far as etiquette goes, he was totally in-line with responding to your message how he did.

JohnMaloney 16y ago

Yes it does - and William can confirm this was the case

JamieEi 16y ago
Meh, it means that the guy sending the email is a bit loony. It doesn't excuse responding in kind. Karp and Tumblr are a big deal. They should set a higher standard for themselves.
- Wolf_Larsen 16y ago
  Its not about standards. If this guy was at your doorstep whining like that, what would you do? I would get irritated and lash out also. Its about implementing strategy for that. "And this right here folks is why a startup is so extraordinarily stressful, why PR agencies exist, and why a squeaky wheel gets the grease." - Ramanujan http://news.ycombinator.com/item?id=2151989 http://news.ycombinator.com/item?id=2151989
- rhizome 16y ago
  I see, so the user is merely "loony," for mass-emailing the entire Tumblr headcount with his screed, but Karp is a mean and incompetent boob who should be replaced and [your favorite punishment here] for responding naturally to that situation? Karp's sentiment wasn't directed at all users, he was telling a loony to not be so loony, but loony man can't recognize the social cues involved and so generalizes Karp's response to the entire universe of Tumblr users. Loony.

catshirt 16y ago

Surely. After having read this response I pivoted (had to) my reaction. The original post clearly intends to have the reader believe "go away" is a poor off-the-cuff defense to "your site is down". Which especially given the down time is a bad defense. That said, at this point I'm much more likely to believe "go away" is a valid defense to harassment.

catshirt 16y ago
(had to make a pivot joke, that is)
wtildesley 16y ago
Please explain how emailing (some) of tumblr's staff to express my disappointment with the level of service can be classed as harassment?
- davidu 16y ago
  Go build something instead of complaining. Seriously.
- space-monkey 16y ago
  It's not legally harassment, but it's definitely not calm, rational, productive communication either.

wtildesley 16y ago

His comment is not true. As I've already stated I emailed only those who I thought would respond to my concerns. I never expected to receive an email from David directly.

aditya 16y ago
And who exactly did you send the email to?
starpilot 16y ago
You bypassed their provided means for customer service and sent a presumptuous email. Sorry, that entitles you to nothing, even if you are a paying customer (unless direct developer support was part of anything you purchased). Don't crash the party expecting to be welcomed with open arms, or even gently escorted out. Karp could have used more tact, but as far as etiquette goes, he was totally in-line with responding to your message how he did.