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The 80/20 ratio is a huge thing, good call. Often, no service at all, or unusable crap service for everyone is politically preferable to leaving anyone out. Th
by motohagiography 7y ago
The 80/20 ratio is a huge thing, good call. Often, no service at all, or unusable crap service for everyone is politically preferable to leaving anyone out.
That play of getting those %80 features into production and leaving the %20 people to fight it out afterwards as tech and feature debt is standard product management, but it takes extra finesse in govt.
I have seen some great success stories. Seemingly simple things like QR codes for game tags, federated logins for citizens, online license and permit renewals, a city parking app, pothole reporting.
This project is really interesting to me: https://www.open311.org/learn/ https://www.open311.org/learn/