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The other big issue I see in government projects is that government and other public sector organizations have a mandate to serve all citizens, even the expensi

The other big issue I see in government projects is that government and other public sector organizations have a mandate to serve all citizens, even the expensive ones. Startups can choose to ignore the 20% of their potential market that is expensive to serve.

motohagiography 7y ago
The 80/20 ratio is a huge thing, good call. Often, no service at all, or unusable crap service for everyone is politically preferable to leaving anyone out. That play of getting those %80 features into production and leaving the %20 people to fight it out afterwards as tech and feature debt is standard product management, but it takes extra finesse in govt. I have seen some great success stories. Seemingly simple things like QR codes for game tags, federated logins for citizens, online license and permit renewals, a city parking app, pothole reporting. This project is really interesting to me: https://www.open311.org/learn/ https://www.open311.org/learn/