The quality of a product is subjective, but I dont see any example in this article of big tech squeezing out a competitor with an inferior product. Yelp (despi

The quality of a product is subjective, but I dont see any example in this article of big tech squeezing out a competitor with an inferior product. Yelp (despite the glossy profile in buzzfeed news) has not really advanced the product in a long time. Their site was always extremely frustrating, forcing you into using the app. And they were super slow to add things like delivery. In comparison Google Maps is a search engine for the physical world. They’ve done all sorts of complex things like using street view to correctly place a business on the map, adding duplex for making reservations. Even for reviews, I trust the reviews from the meal delivery apps a lot more as they are based on real orders. If I want a detailed review, sites like Eater and local blogs are more useful (and are ranked higher than yelp now). These are all areas Yelp could have invested in, instead they kept the product largely the same. Likewise with Expedia, their website uses every dark pattern in the book, and they got completely blindsided by Booking.com with a superior agency business model (that also means it makes more sense to go straight to their website). I used to use yelp for reviews, now i use google. Likewise I used to use google for products, now I use Amazon. Flights and hotels I’m mostly using google. In all cases it’s because the product is better.