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In my experience as someone who has paid to appear in Tumblr's Directory a half-dozen times, all downtime has been pro-rated/refunded. Customer support has alwa

• robyn_b 16y ago
  Remember though that his query wasn't just about the downtime per se, it was about the overall level of service. Intermittent technical issues with features like backup and queuing but to name a few. Anyway - David's response might have been prompt but it certainly wasn't kind was it...
  • rhizome 16y ago
    David's response might have been prompt but it certainly wasn't kind was it... I know I probably feel differently when I'm on the other side of this fence, but as the saying goes, you have to earn respect.
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