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That’s not the kind of thinking that really works for a brand with such massive consumer trust as Disney. You’re talking about a brand worth $100-200 billion, y
by dwoozle 7y ago
That’s not the kind of thinking that really works for a brand with such massive consumer trust as Disney. You’re talking about a brand worth $100-200 billion, you don’t just “Take an L.”
- SketchySeaBeast 7y agoWhy not? How many customers do you think Disney lost for its morning disruptions? I'd guess basically zero.
- dwoozle 7y agoThat kind of thinking isn’t how top brands are built. Lexus doesn’t lose any customers if the scan button on the LS400 radio is a little fiddly, but that kind of thinking will poison a brand.