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I plan to read this, but after working on content moderation at Quora I have doubts. Yes, reasonable and more casual content creators like feedback. For bad act

I plan to read this, but after working on content moderation at Quora I have doubts. Yes, reasonable and more casual content creators like feedback. For bad actors feedback acts to draw a line in the sand that they constantly toe. See: https://en.m.wikipedia.org/wiki/Wikipedia:Don%27t_stuff_beans_up_your_nose https://en.m.wikipedia.org/wiki/Wikipedia:Don%27t_stuff_bean... But please don’t think I’m stuck on one side, there are good counterpoints that are similar to those about disclosing security vulnerabilities. There are definitely different effects to the crowd and to the individual depending on the approach. https://en.m.wikipedia.org/wiki/Wikipedia:Don%27t_stuff_beans_up_your_nose/Counterpoint https://en.m.wikipedia.org/wiki/Wikipedia:Don%27t_stuff_bean...

laughinghan 7y ago
> line in the sand that they constantly toe Isn't the problem the binary consequence, complete removal or completely left alone? Instead, a continuous incentive gradient can push people away from the line. For example, comments on HN and Ars Technica that are downvoted are displayed grayed-out so they're harder to read and more likely to be skipped over when skimming; on Ars Technica, if a comment is sufficiently downvoted, its contents are collapsed into a stub, and you have to click the expand button to read it. Besides pushing people away from the line, another advantage of a continuous incentive gradient instead of a discrete punishment is that because the stakes are lower, subjective disagreements are less divisive. If a comment straddles the line of violating the rules, and what's at stake is whether the comment is removed or shown, then community members will argue much more vehemently with each other and with mods than if what's at stake is whether the comment should be more or less gray, or whether the comment should be completely removed or merely collapsed. (Zuck has discussed similar ideas about "borderline content": https://www.facebook.com/notes/mark-zuckerberg/a-blueprint-for-content-governance-and-enforcement/10156443129621634/ https://www.facebook.com/notes/mark-zuckerberg/a-blueprint-f... )

laughinghan 7y ago

> line in the sand that they constantly toe Isn't the problem the binary consequence, complete removal or completely left alone? Instead, a continuous incentive gradient can push people away from the line. For example, comments on HN and Ars Technica that are downvoted are displayed grayed-out so they're harder to read and more likely to be skipped over when skimming; on Ars Technica, if a comment is sufficiently downvoted, its contents are collapsed into a stub, and you have to click the expand button to read it. Besides pushing people away from the line, another advantage of a continuous incentive gradient instead of a discrete punishment is that because the stakes are lower, subjective disagreements are less divisive. If a comment straddles the line of violating the rules, and what's at stake is whether the comment is removed or shown, then community members will argue much more vehemently with each other and with mods than if what's at stake is whether the comment should be more or less gray, or whether the comment should be completely removed or merely collapsed. (Zuck has discussed similar ideas about "borderline content": https://www.facebook.com/notes/mark-zuckerberg/a-blueprint-for-content-governance-and-enforcement/10156443129621634/ https://www.facebook.com/notes/mark-zuckerberg/a-blueprint-f... )