Giving reason for taken actions seem like it should be common sense, yet for some reason in many areas just doesn't happen, just muddying underlining issue. A

Giving reason for taken actions seem like it should be common sense, yet for some reason in many areas just doesn't happen, just muddying underlining issue. A case in point, I recently opened a bank account and needed to verify my identity by taking photo of my id and my face. I did it at least five times and always got just generic answer that the verification was unsuccessful. I thought that problem was with bad quality of camera or difference between my appearance on id and the taken photo and only later I realised that the id has already expired. Why didn't it tell me first time so I could use passport, instead of letting me try it over and over again?