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Going off on Twitter seems to be a good way to get attention but how does an average Joe get help for company "policies"? We need a service where companies and

Going off on Twitter seems to be a good way to get attention but how does an average Joe get help for company "policies"? We need a service where companies and their customer service, their policies and their practices are openly shamed, feedback gathered and voices heard without the need for twitter (and being famous enough on it to get world-wide attention). An issue board of the sorts that companies can go to and see what their users are complaining about and it needs to be an independent service. Corporations have no one person that can answer, enforce, amend or question their protocol, so this whole thing becomes an attention contest on twitter or HN or whatever. It is an uphill battle until that "one person", may be a CEO or VP gets informed about it from their PR team. They don't have infinite bandwidth to listen to hundreds of complaints and many important ones go amiss. Even if the leaders of the corporations have aligned intentions. I can't remember how many times I've seen major issues about a product or service raised through twitter and posted on HN . This needs to change somehow since we are only hearing the top 0.01% of people who took the chance to speak up on Twitter.

dvdhnt 7y ago
> We need a service where companies and their customer service, their policies and their practices are openly shamed, feedback gathered and voices heard without the need for twitter (and being famous enough on it to get world-wide attention). I mean, the point of government agencies and watchdogs are to do just this. However, most of them have been bought off or had their teeth pulled by greedy capitalists. We don't need a "service" - you're just putting more privilege behind a paywall. We need to hold legislators and regulators accountable to do their damn job.
- spectramax 7y ago
  So we do need service because clearly the path you're suggesting isn't working, no?
  - dvdhnt 7y ago
    A public service? Sure. A paid service? No.
    - spectramax 7y ago
      Nowhere did I mention that we need a paid or free service. The argument at hand is that we need something other than Twitter to blast out a message that most likely won't be heard. A service (again using the most general definition) that collects feedback from their users and provides feedback to large corporations that can look up the most pressing issues. Today, that's through feedback surveys, support forums, BBB/Consumer Reports and worse, Twitter. Could you provide a more substantive argument? I like the idea if a government had a website service that collects feedback enmasse and shows the top voted concern for that corporation. Whether what gets done and the "enforcement" part is I think an entirely different problem and that's what laws are for. I am simply talking about fragmentation of ways public complians to corporations. A .gov website where public can vote, would be amazing. And truly funded by public through Taxes.
JetSpiegel 7y ago
There's the Consumer Protection Bureau thingy that Warren founded.

dvdhnt 7y ago

> We need a service where companies and their customer service, their policies and their practices are openly shamed, feedback gathered and voices heard without the need for twitter (and being famous enough on it to get world-wide attention). I mean, the point of government agencies and watchdogs are to do just this. However, most of them have been bought off or had their teeth pulled by greedy capitalists. We don't need a "service" - you're just putting more privilege behind a paywall. We need to hold legislators and regulators accountable to do their damn job.

spectramax 7y ago
So we do need service because clearly the path you're suggesting isn't working, no?
- dvdhnt 7y ago
  A public service? Sure. A paid service? No.
  - spectramax 7y ago
    Nowhere did I mention that we need a paid or free service. The argument at hand is that we need something other than Twitter to blast out a message that most likely won't be heard. A service (again using the most general definition) that collects feedback from their users and provides feedback to large corporations that can look up the most pressing issues. Today, that's through feedback surveys, support forums, BBB/Consumer Reports and worse, Twitter. Could you provide a more substantive argument? I like the idea if a government had a website service that collects feedback enmasse and shows the top voted concern for that corporation. Whether what gets done and the "enforcement" part is I think an entirely different problem and that's what laws are for. I am simply talking about fragmentation of ways public complians to corporations. A .gov website where public can vote, would be amazing. And truly funded by public through Taxes.

JetSpiegel 7y ago

There's the Consumer Protection Bureau thingy that Warren founded.