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Unfortunately, your role is "customer support engineer". Ideally there is another team that does not directly interact with the client that is actually able to
by aisengard 7y ago
Unfortunately, your role is "customer support engineer". Ideally there is another team that does not directly interact with the client that is actually able to get real work done on the product. Try to get on that team.
- thrower123 7y agoYou have to wear all the hats on a small team, unfortunately. Between Thanksgiving and New Years is typically one of the better periods of the year for getting real work done, so there is that to look forward to.