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It's often less the "manager schedule" that is the problem, but getting screwed into complying totally with the "customer schedule." The one that has been the
by thrower123 7y ago
It's often less the "manager schedule" that is the problem, but getting screwed into complying totally with the "customer schedule."
The one that has been the bane of my existence for years now is the 9AM daily call with the customer that is on Europe or Delhi time. It just destroys the day when you start things off with that kind of thing, and get immediately tossed into placating and containment mode. Then whatever you thought you might be able to do for the day gets tossed out the window in order to react to the latest fire drill before the next call. It's entirely reactive, rather than proactive, and it is soul crushing.
It's almost lunch time now, and I haven't done anything worthwhile yet today, other than try to bring some kind of order to this chaos and triage.
- aisengard 7y agoUnfortunately, your role is "customer support engineer". Ideally there is another team that does not directly interact with the client that is actually able to get real work done on the product. Try to get on that team.
- thrower123 7y agoYou have to wear all the hats on a small team, unfortunately. Between Thanksgiving and New Years is typically one of the better periods of the year for getting real work done, so there is that to look forward to.