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(Google Customer, not Employee) We have two slack channels here. One is where our internal monitoring agents post, as well as an RSS subscription to the GCP st
by numbsafari 7y ago
(Google Customer, not Employee)
We have two slack channels here. One is where our internal monitoring agents post, as well as an RSS subscription to the GCP status board. We have a separate channel for less critical things (like GitHub).
Unfortunately, it does depend on GCP updating their dashboard. However, to date, we’ve only been impacted by one of these major outages. This morning, I saw the alert in our channel, but all our things were still operating (fortunately!).
YMMV, but I’ve found this very helpful.
- sethvargo 7y agoFWIW, we're exploring ways to make this better. We know it's a point of pain for customers. One of the challenges is that the "project owner" isn't always the right person to receive these kinds of alerts, since often that's someone in the finance department or central IT team. There are a few ideas being thrown around about more proactive notification right now.
- pg_is_a_butt 7y agoAllow the project owner to designate a User or email address or endpoint to receive "pre-alert non-binding internal potential-warning notifications" or whatever the google lawyers will let you call it. Someone will surely argue that it will let evil-doers know if their attacks are on the radar... hopefully someone else will argue that at least some of your customers pay with clean money and would appreciate the customer service.