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>Self-checkout increases shrinkage If this is true, and I'm not sure it is, I bet the money they lose to theft is dwarfed by the amount they save by laying off
by rhizome 7y ago
>Self-checkout increases shrinkage
If this is true, and I'm not sure it is, I bet the money they lose to theft is dwarfed by the amount they save by laying off most of their checkers.
- vanniv 7y agoself-checkout does somewhat increase shrinkage. Many stores (Target, for one) combat this by having a screen right on the self-checkout machine that shows the camera footage of you checking out, to remind you that you're being watched even if there isn't a human right there doing the watching. But yeah, the increase in theft is probably a lot less than the savings from having to pay more checkers (since they typically can have one observer per 4-6 self-checkout kiosks)
- BoorishBears 7y agoNot only is it true, self-checkout machines can be adjusted to account for expected shrinkage. In one neighborhood the machine can be configured to be extremely sensitive to weight and quick to give loud warnings as soon as a mismatch occurs, in another it can be configured for easier use, by ignoring single weight mismatches and allowing voiding of cheaper items without employee oversight ftp://ftp.software.ibm.com/software/retail/marketing/pdf/sco/RTE03002-USEN-00.pdf https://www.researchgate.net/publication/330214157_SELF-CHECKOUT_IN_RETAIL_MEASURING_THE_LOSS https://www.researchgate.net/publication/330214157_SELF-CHEC...
- rhizome 7y agoKeep in mind the truism that most retail lossage leaves through the employee entrance.