I had 3 paid seats (now 11) when I contacted Google support regarding a hosted Apps account. I received a response fairly quickly (within a few hours), a respon

I had 3 paid seats (now 11) when I contacted Google support regarding a hosted Apps account. I received a response fairly quickly (within a few hours), a response and resolution within 10 minutes of replying to the initial support email follow-up, and I continued to have a discussion and further support responses from the same person over the next few days. So I'd say absolutely that my $150 bought me a name and a face and good support. They also have phone support, but I have not used it.