Programming decisions around names get encoded operationally as well: within the last decade I missed a flight when a major airline's system did not accept my h

Programming decisions around names get encoded operationally as well: within the last decade I missed a flight when a major airline's system did not accept my hyphenated last name at the check-in kiosk. I was then told by customer service I did not need the hyphen in my name -- their system was correct, and my view of my name was not.