There can be some special cases when suspending account is justified, e.g. criminal not in prison using the account for criminal activity, someone creating new

There can be some special cases when suspending account is justified, e.g. criminal not in prison using the account for criminal activity, someone creating new account and sending spam from it or collecting phishing data. So we do not want to completely prevent companies from banning users who abuse the service and cause financial damage to the company, we want companies to not mistreat the normal users who happened to trigger a bug in some algorithm. But i was not saying that explanation alone would make suspension ok, i was saying that the lack of explanation is an aggravating circumstance in this case.