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url: projectpage.tld/bugs Hi! If you're here, you must have found a bug. Send an email to XXX@projectpage.tld describing the bug, and we'll see to fixing it as

by kick 7y ago

url: projectpage.tld/bugs Hi! If you're here, you must have found a bug. Send an email to XXX@projectpage.tld describing the bug, and we'll see to fixing it as fast as we can, and we'll alert you when we've started working on it! You don't have to have them subscribe, necessarily.

rwmj 7y ago
Which is basically what I said in https://news.ycombinator.com/item?id=21490182 https://news.ycombinator.com/item?id=21490182 Never put up barriers to accepting bug reports. Now does Trac help in any of this? No.
- kick 7y ago
  Trac is better than the GitHub/Bugzilla model, in any case, in my opinion.
chrisseaton 7y ago
As soon as someone thinks about reporting a bug, they’re already doing you a massive favour. Making them go away and write an email (which many people don’t often do any more) you’re already going to be testing their patience. You should be bending over backward to accept the report.
- kick 7y ago
  That is very far from true. https://bugzilla.mozilla.org/show_bug.cgi?id=380270 https://bugzilla.mozilla.org/show_bug.cgi?id=380270 https://bugzilla.mozilla.org/show_bug.cgi?id=309596 https://bugzilla.mozilla.org/show_bug.cgi?id=309596