It certainly doesn't matter. You can use any account and public search to search for references to your product. You can offer support on uservoice, forums, ema

It certainly doesn't matter. You can use any account and public search to search for references to your product. You can offer support on uservoice, forums, email. Twitter support is only needed for companies like Comcast that refuse to offer regular support but need to respond to the hurricane of hatred from sub-consensual users. Using needing twitter is a symptom of deeper problems.