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Tolerating a small group of users on a single account is a soft power to keep subscription hopping in check. Rotating subscriptions is so much easier when you d
by usrusr 7y ago
Tolerating a small group of users on a single account is a soft power to keep subscription hopping in check. Rotating subscriptions is so much easier when you don't have to create consensus amongst loved ones. It's a magic brand loyalty machine.
- tonyjstark 7y agoI couldn't agree more. There is always one friend still using the service while you're already saturated and because of that the subscription is kept instead of cancelled. Once cancelled, a service can have a hard time to win a user back. But it seems the industry does not want to learn: don't make it harder to use your service for the honest users. They're worth it to keep happy!
- tracker1 7y agoI've cancelled Netflix a couple of times. What actually got me back is the fact that they didn't inundate my inbox like some services and stores do. I mean like one email every couple months. There are some stores I get at least half a dozen a week. They also didn't pull what XM/Serious do and make it nearly impossible to cancel. 4x 40m phone calls, then all I wanted to do was drop one of 3 radios when I sold a car. After the third call drop after a 40min hold time I cancelled the entire service. If I ever use them again, it will be a disposable single use cc #. In the end, 2-3 streaming services is all I'm willing to pay for. More than that and if rather pirate just for the usability aspect, let alone the costs.
- devicetray0 7y agoI guess instead of email, they [Netflix] have been spamming my phone about every new original show they created, usually something I'm not interested in. It got annoying enough one week to actually go turn notifications off.