>I think that some people might have had the same worries about paid user/customer support (messing things up such that people had to call us would lead to reve

>I think that some people might have had the same worries about paid user/customer support (messing things up such that people had to call us would lead to revenue). That's pretty easy to fix: provide an acceptable level of support without charging for it. Then it can't be an incentive. In fact, in that case it can only be a motivator to have good software because support would just be a loser for google.