If I bought a game and hated it, I wouldn't email the creator for a refund. I'd either use the built-in refund interface or give a bad review. I suspect most

If I bought a game and hated it, I wouldn't email the creator for a refund. I'd either use the built-in refund interface or give a bad review. I suspect most people are the same way. You seem to be immune to that because you have created good games, but that is far from the norm on the market. Also, you have no idea how many people didn't buy your game now that they can't refund within 24 hours. Just like piracy, it's impossible to measure actual lost sales. You can only make a guess.